Withdrawal Did Not Go Through & Withdraw to the Wrong Address

Withdrawal Did Not Go Through

Firstly, please log in to KuCoin via here. Then check the status of your withdrawal through"Assets-Overview-Withdraw"  

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1. "Pending"  status on the withdrawal history.

We will process your withdrawal in 30-60 minutes. It depends on the blockchain as to when the assets will finally be transferred to your wallet. To enhance the security of your assets, if your withdrawal amount is larger than a certain amount, we have to manually process your transaction in 4-8 hours. Please, always double-check your withdrawal address.

If you need a large withdrawal to be made quickly, it is recommended that you withdraw several smaller amounts. By doing it this way, it will not require manual processing by the KuCoin team.

2. "Processing" status on the withdrawal history.

Withdrawal is usually completed within 2-3 hours, so please wait patiently. If the withdrawal status is still "processing" after 3 hours, please contact online support.

**NOTE** Please contact our customer service and provide the following information:

  1. Your UID/Registered email address/Registered phone number:
  2. The type(s) and amount(s) of coin(s):
  3. The recipient's address:

 3. "Succeeded" status on the withdrawal history. 

If the status is "succeeded", it means that we have processed your withdrawal and the transaction was recorded in the blockchain. You need to check the status of the transaction and wait for all the required confirmations. Once the confirmations are sufficient, please contact the receiving platform to check the arrival status of your funds. If there is no blockchain information, please contact our customer service and provide the following information:

  1. The recipient's address and TXID(hash):
  2. The type(s) and amount(s) of coin(s):
  3. Your UID/Registered email address/Registered phone number:

Please check the confirmations on blockchains using the following sites:

ETC blockchain: https://gastracker.io/

BTC blockchain: http://blockchain.info/ 

ETH blockchain: https://etherscan.io/ 

NEO blockchain: https://neotracker.io/ 

LTC blockchain: https://chainz.cryptoid.info/ltc/ 

BSC blockchain: https://bscscan.com/

 

Made a Withdrawal to the Wrong Address

1. If the status is "pending" on the withdrawal records.

You may cancel this withdrawal by yourself. Please click on the "Cancel" button. You may re-process the withdrawal with the correct address.

2. If the status is "processing" on the withdrawal records.

Please contact our online chat support. We may be able to help you solve this problem.

3. If the status is "succeeded" on the withdrawal records.

If the status is successful, you can no longer cancel it. You need to contact the customer service of the receiving platform. Hopefully, they can recover the transaction.

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