Regrading the KDA Deposit

KuCoin supports the KDA deposit now(Supported Network: Mainnet), there are 20 types of chains(Chain0-Chain19) for the KDA deposit but we only support the Chain 1 deposit now.

Important Notice: Please only use CHAIN 1 to deposit KDA to your KuCoin account.

KDA.png

 

The following situations may cause the KDA unable to be credited to your account:

Situation 1: Please check the blockchain, if the content of the Chain column is not the number 1 (as shown below), it means that you used another transfer method other than Chain 1 for this deposit. Please note that we do not support this kind of deposit other than Chain 1, nor can we help you retrieve it. It is recommended that you use Chain1 to deposit KDA next time. 

MicrosoftTeams-image.png

Situation 2: If the content of the Chain column is the number 1, but Transfer-Crosschain is displayed at the Continuation (as shown below), then it is a cross-chain deposit and we do not support this kind of deposit now, nor can we help you retrieve it. MicrosoftTeams-image__1_.png

Situation 3: If you are using Chain 1 to deposit KDA, the status on the blockchain is successful, and the content displayed at Continuation is not Transfer-Crosschain (as shown below), but your KDA deposit has not arrived, please submit a request or contact online support for further check (please provide the txid and your KuCoin account).

kda1.png

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