Withdrawal Function Restrictions

To enhance the security of your account and assets, your withdrawal function will be temporarily suspended for 24 hours and cannot be manually reset when the following situations occur:

  • Phone binding
  • Google 2FA change
  • Trading password change
  • Phone number change
  • account unfreezing
  • Email account change

In this case, please wait patiently. You can check the remaining unlock time on the withdrawal page. The restriction will be automatically lifted when it expires and you will be able to initiate a withdrawal again.

remaining_unlock_time.png

If the withdrawal page displays other prompts such as "user forbidden", please submit a ticket or contact online support, and we will handle the inquiry for you.

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