Please note that it is required to enter the correct Memo/Tag/Message when you deposit tokens (such as EOS, XRP, XLM, BNB, XYM, etc.), so that your deposit address can be identified and can ensure that your deposit can be credited correctly.
If you didn't enter Memo/Tag/Message when deposit, please be aware that your deposit is unable to arrive. Please kindly gather the information below.
1. Your UID/Registered email address/Registered phone number.
2. The type and amount of the token you deposit.
3. The txid.
4. The screenshot of the transaction from the withdrawal party. (Please log in to the withdrawal account, search the withdrawal history and find the corresponding withdrawal record. Please ensure that the txid, token type, amount and address should be on the screenshot. If you deposit from your private wallet such as MEW, please provide a screenshot of your account address.)
Please submit a request and provide the information above, we will check the details for you. After you submit the request, please wait patiently, we will reply to your email if there is any updates. At the same time, in order to solve your problem as soon as possible, please do not repeat to submit to avoid problem overlap, thank you for your support.