What Happens If You Make Incorrect Deposit?

1. Deposit to an address that does not belong to KuCoin

If you deposit your coin to an address that does not belong to KuCoin, please be aware that we are unable to receive your deposit, nor can we help you retrieve it. We suggest that you contact the sender or the owner of the corresponding address to retrieve it.

2. Missing or wrong memo/tag/message

Please note that it's required to input memo/tag/message when you deposit tokens like XLM, XRP and EOS. If you forgot to input memo/tag/message or input the incorrect one, then your deposit will not be credited. Currently, you can submit a request (https://support.kucoin.plus/hc/en-us/requests/new) and provide the txid to check for you.

3. Deposit BEP20 token

Currently, we do not support deposit BEP20 tokens. If you deposit BEP20 tokens to KuCoin, it can not be credited to your KuCoin account. Please submit a request (https://support.kucoin.plus/hc/en-us/requests/new) and provide the txid to check for you.

4. Deposit tokens with the old contract

Currently, we have completed the contract upgrade of many tokens (e.g. TEL, CRPT, UTK, etc.), and we do not support deposit tokens with the old contract. If you deposit the one, your deposit will not be credited. In this case, you can contact the sender to confirm whether you already have the token with the new contract. If you want to apply for returning the token, please submit a request (https://support.kucoin.plus/hc/en-us/requests/new)  and provide txid for checking.

E.g.

TEL's old contract(unsupported): 0x85e076361cc813a908ff672f9bad1541474402b2

TEL's new contract(support): 0x467bccd9d29f223bce8043b84e8c8b282827790f

5. Missing or wrong payment id

Please note that it's required to input payment id when you deposit tokens like ETN. If you forgot to input payment id or input the incorrect one, then your deposit will not be credited. Currently, you can submit a request (https://support.kucoin.plus/hc/en-us/requests/new) and provide the txid to check for you.

6. Deposit to incorrect addresses or deposit unsupported tokens.

Please provide your UID, token name, txid and the deposit address and submit a request (https://support.kucoin.plus/hc/en-us/requests/new) for futher checking.