The trading password is a newly added security mechanism on platform 2.0 and is a six-digit password used for important operations such as transaction, withdrawal, and API creation. (Please be noted that the trading password is not 2FA code)
If you forgot your trading password, please follow the following steps to reset it:
1. Enter the "Security Settings-Transaction Password" page, and click "Forget Trading Password".
2. Complete Security Verification.
3. Complete Identity Verification (Please rest assured that it's not KYC verification and we will not leak your information).
When you are doing identity verification, please make sure that you upload a photograph with your identity documents and a note marked with today's 'Dynamic code', 'Today's Date' and 'Signature' hold by hand so that your application of self-reset the trading password can pass.
Please be aware that your application will be processed within 1-3 working days and you will receive an email informing you of the result. At the same time, to ensure your account security, the withdrawal services on KuCoin and KuCoin Futures and P2P Fiat Trade selling service will be temporarily closed for 24 hours after the setting is approved.