What is KuCoin chat bot and How should I use it to solve issues

Welcome to KuCoin! KuCoin chat bot, a new but amazing customer service system has been launched at KuCoin recently, we're eager to expect that you would have a wonderful experience here. To help you understand and use it better, we prepared some useful tips for you.

Part 1: What Can KuCoin Chat Bot Do to Help Me?

Part 2: What Can I learn from KuCoin Chat Bot?

Part 3: Can I Get Any Live Agent Help?

Part 4: What Languages does KuCoin Chat Bot Support?

 

Part 1: What Can KuCoin Chat Bot Do to Help Me?

First, I want to clarify how should you visit our new KuCoin chat bot: Click 'Support Center' from the bottom of the official website➡️Click the 'Chat Botton' from the lower right corner. Shown as below:

Chat_button.png

 

What can KuCoin chat bot do and top questions you may want to ask 👇

1. Deposit issues, such as deposit didn't arrive/wrong deposit(including but not limited to wrong token deposit, deposit to a wrong address, deposit without memo).

Click 'Deposit'➡️'Crypto'➡️Choose the correct issue type then simply follow the bot Guide

2. Withdrawal issues(such as withdrawal didn't arrive/pending or processing withdrawal)

Click 'Withdraw'➡️Choose the correct issue type then simply follow the bot Guide

3. Export complete transaction history

Click 'Account Related Issues'➡️'Export Trade history'➡️Follow the bot Guide to export it or submit a ticket

4. Change email address

Click 'Account Related Issues'➡️'Change Email Address'➡️Follow the bot Guide to submit a ticket

ADA bot is able to solve or feedback following issues for you, it would be better to select the correct issue type rather than input questions:

Issue_type.png

Part 2: What Can I learn from KuCoin Chat Bot?

The following contents are all available from the KuCoin chat bot:

Everything you need to know about Trading: Spot Trading/Futures Trading/Trading Bot/Margin Trading

Account related instructions

Self-Learning Videos

 

Part 3: Can I Get Any Live Agent Help?

For specific issues that KuCoin chat bot is unable to handle, KuCoin customer support team also provides 7*24 hours Live Agent/Ticket service in KuCoin chat bot. So no worries, we're always here for you.

 

Part 4: What Languages does KuCoin Chat Bot Support?

Currently, we support English and Chinese(Traditional), more languages will be supported soon~ If you're not an English and Chinese speaker, we suggest you use a translator to understand it better. You can change the Language as we showed below 👇

Language.png

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