This article is about the popular problems, you can click the title and get the answers.

1. How to download the app?
2. What is KuCoin app logo? Is this official?
3. How to add the "favorite" trading pair on app?
4. Why I cannot transfer assets from the main account to the financial account?
5. How to check the lending history on the app? How to repay?
6. The POOL-X redemption is failed, there is an error message shown: system error or Login expired.
7. Login problem on the app, error notification:  204-1.
8. I can not open the trading robot on app, it keeps loading; What should I do if the error 1015 is reported at the trading robot page?
9. The error notification when I open the app: for a better trading experience, please do not open the kucoin app on a simulator
10. How to do KYC or how to modify the KYC information on the app?
11. How to switch the night or day mode on the app?

 

1. How to download the app?

You can scan the code to download directly. For more details, please refer to Download the KuCoin App

mceclip0.png

 

2. What is KuCoin app logo? Is this official?

Please note that our official app logo is:

mceclip2.png

Please note that our official H5/mobile version logo is:

mceclip3.png

 

3. How to add the "favorite" trading pair on app?

Please select your favorite trading pair, click "☆", and you can add it to your "Favorite".

mceclip2.png

 

4. Why I cannot transfer assets from the main account to the financial account?

Please go to the homepage of the APP, click "Earn", select the currency you want to deposit, and click "Confirm" then you could start the journey of earning coins~

mceclip2.pngmceclip3.pngmceclip4.png

 

5. How to check the lending history on the app? How to repay?

How to check the leveraged lending record in the APP:

Please click "Assets" - "Lend Idle assets and earn interest" - "Lending history".

mceclip6.pngmceclip7.pngmceclip8.png

How to repay:

Please click "Assets" - "Lend Idle assets and earn interest" - "Borrow", click "..." in the upper right corner then select "Unrepaid", click "All" to select the currency you need to repay.

mceclip6.pngmceclip9.pngmceclip10.png

 

6. The POOL-X redemption is failed, there is an error message shown: system error or Login expired.

Please upgrade the APP to the latest version, or login on webpage to redeem.

 

7. Login problem on the app, error notification:  204-1.

Please switch the network and try to log in again. If the problem is still existed, please contact our customer service to help you solve.

 

8. I can not open the trading robot on app, it keeps loading; What should I do if the error 1015 is reported at the trading robot page?

Please upgrade the APP to the latest version, change the network, then re-log in. If the problem is still existed, please contact customer service to help you solve.

 

9. The error notification when I open the app: for a better trading experience, please do not open the kucoin app on a simulator

In this case, the APP version is not supported for all of tablets. It is recommended that you use your mobile phone to download the APP.

 

10. How to do KYC or how to modify the KYC information on the app?

Please click your profile on the homepage then you will access to the page of your personal information, please click the "Unverified" button in the upper right corner to do/modify your KYC.

mceclip11.png

 

11. How to switch the night or day mode on the app?

Please click your profile on the homepage then you will access to the page of your personal information, please click the "night or day" button in the upper right corner to switch the mode.

mceclip12.png

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.