If your assets are frozen, please refer to the following situations:

1. Please check if there are any open orders.

If your order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.

How to cancel your open order?

Click Orders--Spot Orders-Open Orders-Cancel

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2. Please check whether there is any pending withdrawal.

If your withdrawal is in pending, the funds will be frozen. Please contact customer service to check it for you.

Click Asset--Main Account (Deposit&Withdraw)--Deposit&Withdrawal History--Withdrawal History.

Asset_in_order2.png

3. Please check whether the account has issued a red envelope.

If you have issued a red envelope and the red envelope is not claimed, your funds will be temporarily frozen. Please don't worry, the funds that have not been claimed will be returned to your account after 4 days.

4. Please check whether there are any lending orders not filled.

If your lending order is not filled, the funds will be frozen and you can choose to cancel the open order. Meanwhile, if you enabled the Auto-Lend function and all the extra funds beyond the specified amount you reserved will be lent out automatically, please check if you have any lending orders that not filled, and you can also choose to cancel them.

lend.png

 

If the above conditions are not met, please submit a request or contact online customer, and provide your UID/registered email/registered mobile phone number, and we will make a detailed inquiry for you. At the same time, in order to solve your problem as soon as possible, please do not submit the request repeatedly. Thank you for your support.

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1 comment

  • Hello

    my open orders in future trade(DOT perpetual/USDT) Cannot be canceled

    please help me and cancel it

    0

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