Solutions for such issues when you place buy orders via P2P trade?

 

Q1:Why ads show balance insufficient? 

Q2:Can I pay with other person’s bank account ?

Q3:Inconsistent price between the price I saw and the price of the order.

Q4:Where can I view the assets I purchased? How to transfer and trade?

Q5:How to Contact Each Other During the Transaction?

 

Q1:Why ads show balance insufficient? 

You can check the balance of the ads in the ads list.

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When the balance of your chosen ads is less than the value/number of  assets you want to buy/sell, “balance sufficient “ notice will show and please re-choose an ads and replace the order.

 

Q2:Can I pay with other person’s bank account ?

When making trading in the KuCoin P2P Fiat Trade area, please make sure your payment account information is the same as your KYC on KuCoin.

In addition, according to the P2P Fiat Trade rules, if the real name of the payment account and the KYC on KuCoin are inconsistent, the seller may choose to return the payment. The platform is irresponsible for any account freezing and other disputes arising from the payment accounts whose information are inconsistent with KuCoin KYC Information.

 

Q3:Inconsistent price between the price I saw and the price of the order.

The final settled price is subjected to the price after you click the "buy / sell" button and created the order.

Considering that the price of digital currency changes rapidly, there may be a refresh delay in the price in the ads list.

 

Q4:Where can I view the assets I purchased? How to transfer and trade?

After the order is completed, the assets will be in your main account. Please visit the Asset Center - Main Account. If you want to trade, you can transfer from the Main account to the Trading account.

Transfer method:

Please click on the Transfer button between the Main account and the Trading account to transfer assets. You can also enter the main account and trading account page to transfer assets separately.

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Q5:How to Contact Each Other During the Transaction?

Web:

Please contact each other by the IM chat on the order page.

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APP:

Please contact each other by the IM chat on the order page.

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You can also clcik “Support”on website to contact our customer service for help.

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