Solution for Such Questions you have met after you paid ?

 

1.Solution of not Receive Digital Assets in Time after Payment.

2.Accidentally Click Cancel in this order interface after payment.

3.Solution for a Cancelled Order Paid by the Buyer Due to Forgetting to Mark Paid within the Required Time.

4.How to View My Order History?

1.Solution of not Receive Digital Assets in Time after Payment.

When you accept the order as a buyer and enter into the Buy interface, the seller's relative assets will be locked in the wallet of the platform, so you don't need to worry about the late receipt of assets after payment. After the payment is received by the seller, the asset will be released and transferred to your Main account in real-time.

If you still don't receive the assets 10 minutes after the payment, click "contact customer service" or submit the ticket to appeal. We will help you with this order immediately.

mceclip0.png

 

2.Accidentally Click Cancel in this order interface after payment.

Never click Cancel in the corresponding order interface if you have paid for this order. KuCoin will not be responsible for the loss out of misoperation from customer side.

 

3.Solution for a Cancelled Order Paid by the Buyer Due to Forgetting to Mark Paid within the Required Time.

Please contact the seller directly (sell will leave contact information which you can see in the corresponding order interface. If not,please enter the Help Center to contact the customer service team to submit an appeal. Our customer service representative will contact the seller as soon as possible. If you paid but forgot to click Paid button within the required time, the platform will not be responsible for ensuring that it can be recovered.

 

4.How to View My Order History?

Please check the orders management to view the order history.

mceclip0.png

mceclip1.png

You can check the status of orders in "In Progress" orders list.

Was this article helpful?
0 out of 2 found this helpful

Comments

0 comments

Article is closed for comments.