How to Freeze/Unfreeze Your KuCoin Account

If you need to freeze your KuCoin account, please refer to the following methods:

1. When you conduct the following sensitive operations, a link to freeze your account will be attached to the confirmation email. Clicking on the link then you can immediately freeze your KuCoin account.

  • Abnormal IP
  • Login Notification
  • Open Margin
  • Change the Phone Number
  • Modify the Login Email Address 
  • Create API
  • Modify API
  • Withdraw

4.png

2. If your KuCoin account or your registered email address is suspected to be hacked, please contact the online support immediately and we will freeze your account urgently.

How to contact online support?

Web:

Open our official website and click on the lower right corner of the page to contact online support.

5.png

App:

Log into the APP, click on the button in the upper left corner, and click on "Support-Online Support".

6.png

7.png

8.png

 

Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact customer service if your account is frozen by manual.

Was this article helpful?
6 out of 20 found this helpful

Comments

0 comments

Article is closed for comments.